The Ministry of Railways has released the mobile app "Rail MADAD (Mobile Application for Desired Assistance During travel)" to expedite and streamline passenger grievance redressal.
Rail Madad is part of the Railway Passenger Grievance Redressal and Management System (RPGRAMS) of Indian Railways.
The Rail MADAD app for Android platform can be downloaded from https://play.google.com/store/apps/details?id=com.yashtechnology.services.arailmadadf
Railway Passenger Grievance Redressal and Management System (RPGRAMS), which has been developed by Northern Railway (Delhi Division). RPGRAMS enables passengers to register complaints through mobile phone/web. It relays real time feedback to passengers on the status of redressal of their complaints - the passenger gets an instant ID through SMS on registration of complaint followed by a customized SMS communicating the action taken thereon by Railway.
RPGRAMS integrates all the passenger complaints received from multiple modes (14 offline/online modes currently) on a single platform, analyzes them holistically and generates various types of management reports which enable the top management to continuously monitor the pace of grievance redressal as well as evaluate the performance of field units/ trains/ stations on various parameters viz cleanliness, catering, amenities etc. It also identifies weak/deficient areas and laggard trains/stations for undertaking focussed corrective actions.
Source : PIB
অকোনবা শেমদোকখিবা : 7/3/2023
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